Multi-Channel Support Capture
Always listens across your team's Slack and Gmail. By the time you see a customer message, the ticket is already created with the full thread and context attached.
JanetClaw
An autonomous Project Management & Engineering teammate. Learns your team. Runs 24/7.
Learns Like a Teammate
This really is working alongside you to do stuff we would manually after every conversation and meeting. It's keeping us so much more organized.
Jerry Zhang
Co-Founder and CEO of Lemma
Customer support
Every customer message gets the attention it deserves
Always listens across Slack and Gmail so every thread lands as a ticket with full context attached.
Follow-ups and duplicates, one ticket
Follow-up messages from the same customer thread to the same ticket. Different customers reporting the same issue do too — so your team works the problem once, not every conversation separately.
Pings you when attention is needed
Answers from your public docs when it can. When an issue needs a human or escalation, it pings you directly — so you only get pulled in when it actually matters.
Internal communications
A single source of truth to keep the team in sync
Captures decisions and updates from Slack and meetings into the right tickets automatically.
Slack, always listening
Captures internal updates and running conversations across your Slack channels — decisions, blockers, and context flow straight into the right tickets without anyone having to remember to log them.
Meeting notes into tickets
After every meeting, notes are read and matched against your board — creating new tickets for anything net-new and updating existing ones with what was discussed.
Daily Meeting Prep
Every morning, a brief is sent to you with who you're meeting, what they've said before, and where every related ticket stands.
Engineering velocity
Less time spent on small things for what moves the needle
Plans, implements, and opens PRs in the background — and pings you only when judgment is needed.
Autoplanning on tickets
Plans approach, pulls relevant context, and queues next steps for every ticket in the background — before anyone on the team has to ask.
From plan to PR, automatically
Once a ticket is planned, it gets implemented and a PR is opened. Straightforward tickets are handled fully for you.
Pings you when you're needed
When a design decision, code review, or judgment call comes up, you get a ping. Everything else gets handled without pulling you in.
The Intelligent Ticket Management System.
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